Service dashboard
See open, completed, and overdue service work in one live overview, with the operational signals your team needs to act quickly.
Open Tickets
24
Field Operations
12
Completed
148
SLA Breaches
2
Everything your after-sales operation needs
Technical team management
Add, deactivate, and authorize technical team members, then assign each request to the right person with clear ownership.
Arthur T.Field Tech
On Site
Sarah Y.Support Spec
Available
Bruce C.Maintenance Lead
Busy
Customer asset management
Keep every installed product and customer asset visible in one platform, together with its service history and current condition.
Titan 5-AxisCNC-M1
EcoCool ProHVAC-02
LaserJet MaxPRNT-X
Service management
Collect requests, dispatch the right team, follow every operation in real time, and measure service performance from request to closure.
Request
Diagnose
Repair
Delivery
Maintenance management
Manage maintenance agreements, schedule operations, track completion, and reduce downtime with a dependable preventive maintenance flow.
Upcoming Maintenance
Annual Check - CNC1 days
Filter Swap - HVAC2 days
Calibration - Sensor3 days
Vehicle management
Track service vehicles and the materials carried in each vehicle so field teams arrive prepared and inventory stays under control.
On Route: 12km
Warranty tracking
Monitor warranty periods, trigger reminders, and manage renewals from a central record without missing a customer commitment.
Active
AI-powered insights
Use Codlean AI to surface operational insights, detect service risks, and turn live data into practical recommendations for your team.
Codlean AI insight
A delay risk was detected for the HVAC maintenance request.
Codlean AI insight
The north field team's route can be shortened by 18 minutes.
Codlean AI insight
The CNC-M1 warranty renewal should be planned within 7 days.
All Plans
Compare Plans
Compare plans designed for different needs and find the right After-Sales Service package for your business.
After-Sales Service plan comparison
| FEATURE | ||||
|---|---|---|---|---|
| General Features | ||||
| Customer management | Unlimited | Unlimited | Unlimited | Unlimited |
| Supplier management | Unlimited | Unlimited | Unlimited | Unlimited |
| Contact management | Unlimited | Unlimited | Unlimited | Unlimited |
| Product / service management | ||||
| Task management | ||||
| Note management | ||||
| Meeting management | ||||
| Visitor management | ||||
| Shipment management | ||||
| Calendar management | ||||
| Corporate asset management | ||||
| Reminders | ||||
| Guest user (View only) | Unlimited | Unlimited | ||
| After-Sales Service | ||||
| Technical team management and task tracking | ||||
| Customer asset management | ||||
| Warranty tracking | ||||
| Subscription / renewal tracking | ||||
| Internal company feed | ||||
| Insights | ||||
| Dashboards | ||||
| ASSM performance monitoring | ||||
| Activity tracking (Communication and Feed) | ||||
| Maintenance Management | ||||
| Maintenance operations | ||||
| Maintenance plans | ||||
| Maintenance agreements | ||||
| Maintenance reports | ||||
| Customer Support System (Ticket) | ||||
| Customer experience portal | ||||
| Support ticket creation and tracking | ||||
| Support ticket deadlines | ||||
| Messaging | ||||
| File and note management | ||||
| Technical Service | ||||
| Service request management | ||||
| Linking with CRM sales opportunity | ||||
| Assigning customer rep and owner | ||||
| Operation definitions | ||||
| Work orders and operations | ||||
| Operation checklists | ||||
| Operation deadlines | ||||
| Operation material usage | ||||
| Inventory management | ||||
| Vehicle management | ||||
| Labor and time reporting/tracking | ||||
| Service note and file management | ||||
| Technical closure and approval | ||||
| Customer mobile signature and email | ||||
| Invoicing tracking | ||||
| Analytics and Reporting | ||||
| List view | ||||
| Drag-and-drop kanban view | ||||
| Calendar view | ||||
| Sales dashboards | ||||
| Sales performance reports | ||||
| Advanced analytics and reporting | ||||
| Collection tracking | ||||
| Mobile | ||||
| iOS | ||||
| Android | ||||
| Integrations | ||||
| Excel export | ||||
| Amazon Digital Archive storage | ||||
| Custom API integrations (ERP etc.) | ||||
| Gmail calendar integration | ||||
| Outlook calendar integration | ||||
| Vehicle tracking system integration | ||||
| Security | ||||
| User management | ||||
| Two-factor authentication | ||||
| Role and permission management | ||||
| Approval workflow | ||||
| Support | ||||
| Customer support system | ||||
| Email support | ||||
| Online support | ||||
| Dedicated customer success manager | ||||
| Limits | ||||
| Number of service requests | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of service work orders | None | Unlimited | Unlimited | Unlimited |
| Storage | 10 GB | 100 GB | 500 GB | 1000 GB |